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Frequently Asked Questions

For immediate feedback, read through the most common topics in our most frequently asked questions.

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Why should I have my air ducts cleaned?

Air duct cleaning helps:

  • Reduce energy costs in your business
  • Reduce the potential for mold growth, bacteria, allergens, dirt and debris
  • Improve indoor air quality
  • Increase air circulation and flow
  • Increase your commercial system performance
  • Lengthen the lifespan of your HVAC system
How often do I need to get my air ducts cleaned?

Most facilities require air duct cleaning every three to five years. According to the National Air Duct Cleaners Association (NADCA), it is recommended to have your HVAC system inspected annually.

My property was just damaged by fire. What should I do to prevent further damage?

Most importantly, evacuate until it is safe to return. Do not walk through the building in case there is structural damages that might cause it to collapse. In addition to your insurance carrier, it is important to contact a restoration professional quickly because the longer smoke & soot stay in the building, the more difficult it is to clean and deodorize. Restoration professionals are trained and certified to treat fire damage.

What about sewage contamination?

In the case of “black water,” hard, nonporous-surfaces can be cleaned and sanitized. Items that cannot be sanitized must be disposed. Porous materials, such as drywall, ceiling tiles, insulation, etc., that have been directly affected should be removed during the emergency service visit.

Does ATI do air testing?

No, ATI uses a third party to check air quality.

Does ATI test for Mold or asbestos?

ATI does not do the testing for mold or asbestos. ATI does the remediation.

Would it be all right for me to remove the mold myself?

We do not recommend attempting to remove the mold yourself. Our professional team of mold remediation experts will assess the situation and recommend a course of action. Mold often requires proper containment and special equipment. In some cases, depending on the year your property was built, asbestos testing may be required as well.

Why is mold a problem and what causes it to grow?

An excess of water causes mold. A leaking pipe, improper insulation, or some other form of untreated water damage can cause the moisture. Once it starts growing, it can spreads quickly. Best practice is to have a professional check your home for mold as there might also be asbestos, both of which can cause health issues.

How long will it take for my property to dry completely?

Drying time is dependent on a number of factors, including location, duration and source of water, types of building materials, weather conditions and how quickly emergency services begin. The drying process must be consistently monitored and evaluated to determine when it’s complete. While every situation is different, general rule of thumb is between three and five days, depending on the conditions.

I have damaged items and valuables at my property. What do I do?

ATI will inventory all of your personal property, pack up, restore and/or clean, store at a climate controlled location and return upon completion of your repaired property. The items that cannot be repaired might be replaced dependent on your insurance coverage. Check with your provider.

Wind and ice severely damaged my property. Can ATI take care of repairs and reconstruction?

Yes, ATI is a full-service restoration company. We can completely restore your property, including performing any necessary repairs and reconstruction services.

Do I have to use a contractor or is a “handyman” capable of repairing my damages?

It is important to contact a certified and insured contractor who specializes in restoration. When vetting companies, make sure they can identify restorable and non-restorable items, and items not affected by the loss at all. A good restoration contractor is also familiar with how insurance claims are handled, and can work alongside insurance carriers to file claims, saving you time and frustration.

Does ATI do roofing?

Yes, ATI uses subcontractors for roofing.

Am I able to upgrade my materials?

Absolutely. Please be aware that any costs over what is approved by your insurance in the estimate will have to be paid out of pocket.

Does ATI service mobile homes?

It depends on the area. Please call us with your zip code and we’d be happy to let you know.

Does ATI charge for estimates, if so how much?

Yes, we do charge for estimates.  The PD would be able to let you know how much.

Does ATI only work with Insurance?

Yes, ATI works with all insurances and we are a preferred vendor with most.

When will the job start?

You would be put on the work schedule as soon as you sign the Work Authorization.

Does ATI do same day service?

Yes, ATI can dispatch a team within two hours in an emergency situation (Emergency Services or Biohazard).

My property just suffered damage, what do I do first?

Best practice is to contact your insurance company and inform them of the damage. Next, call a certified, reputable insurance restoration company. It’s a good idea to read your insurance policy to know what your coverage limits are. Ultimately, it’s your decision on which provider is best for you.

Does ATI provide reconstruction services as well as cleanup?

Yes, ATI is a full-service provider, which means that we can work with you throughout the entire process, no matter the damage. Working with one contractor from start to finish translates to better communication and less stress for the property owner.

Is it possible to deodorize my property after a fire?

Yes, fire and smoke can leave behind a very strong odor—one that can be hazardous to your health. Eliminating odors can be very difficult without professional equipment. ATI’s trained team of professionals will assess the situation and propose a course of action.

My property just suffered water damage. What should I do to prevent further damage?

Call your insurance company first but we recommend calling a restoration professional quickly. If unattended, mold & mold-forming bacteria can spread to other areas of the property quickly causing additional damage.