If you’re dealing with water damage insurance claims, you’re not alone. Property owners across the country are routinely tasked with navigating commercial and home insurance claims, whether they live in an area prone to flood damage or are victims of unexpected peril.
While basic insurance policies are designed to cover most sudden and unexpected events, many property owners also have supplemental insurance coverage to protect against other maintenance issues.
Navigating the terms of your policy and the requirements involved with processing a claim can be complicated, but precise documentation and partnering with a restoration specialist like ATI Restoration can make it easier to ensure that replacement costs are accounted for, and that further damage is prevented.
Whether your repairs require insurance to cover $1,000 or $10,000, our knowledgeable team can help make a case so your insurance company understands your needs.
Not all water damage is covered by basic commercial or homeowners insurance policies. Depending on the location, property owners may be required to have a separate flood insurance policy. The reason for this is, if a property is on a known storm path or resides next to a water source that’s prone to flooding, those sources are more likely to cause damage over time. The resulting water damage could require a different degree of remediation, or more frequent remediation.
Additional policies may also be required if your property is subject to frozen pipes or seepage from sewer backups.
Types of water damage commonly covered by basic insurance include:
If you’ve discovered signs of water damage on your property or notice that your roof leaks, there are a few critical things to do:
Water damage claims should be filed as early as possible to address the damage in a timely manner. Start the process by placing a call directly to the insurance company to explain the situation. The insurer will initially take as much information as you can provide over the phone, and confirm details of your policy including the deductible.
Insurance claims are almost always written to unique circumstances, so the more detail you can provide and evidence of damage you can document, the more likely it is that the insurance company is fully able to mediate to your needs. The sooner you provide them the evidence and schedule an inspection for moisture mapping, the sooner the insurance company can make a payment to fund repair services.
Processing a successful claim requires careful documentation. Anecdotal reporting and hearsay make it more likely that your claim will be denied. Make your evidence foolproof and thorough.
Insurance policies won’t usually cover claims linked to negligence or gradual damage, so make sure you can provide evidence to support that the damage wasn’t caused by a slow water leak or lack of maintenance.
Maintain records of all property improvements, and perform regular maintenance if you suspect something is going to break. You won’t want to sit back and wait for it to fail with the expectation that your insurance company will cover it.
Use photographs and videos to capture the damage so that anyone involved can thoroughly understand the scope of the potential repairs, especially if the policy needs to cover mold mediation or damaged items.
You can get the most from your insurance company by setting very realistic and defendable expectations. Have a thorough understanding of your policy, including any exclusions and limits. Defend your claim to your insurance adjuster with all documentation, and from there, be prepared to negotiate for the settlement you need to repair the damage entirely. Remember that your insurance providers may take the deductible of the claim.
Take pause if you receive pushback from your insurance agent, and don’t hesitate to involve a restoration company like ATI Restoration in the process to be sure the insurance quotes are accurate.
After your insurance company has been notified, they will help to coordinate an inspection to determine how much can be funded for repairs. ATI Restoration can provide the water damage restoration and cleanup services you need.