I used to work at Pilot Flying J, the large North American travel center chain that you might’ve stopped at on your last family road trip. During my time there, one of the challenges my team faced was figuring out how to get just one more truck per hour through the filling lanes. It sounds small, but across hundreds of travel centers nationwide, this single improvement meant a significant increase in revenue. More importantly, it showed me how small operational changes applied at scale can transform a business.
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