Trailpoint at Woodlands, a multifamily residential complex near Houston, Texas, faced severe water damage in December 2022 when Winter Storm Elliott caused pipes to burst across 117 apartment units. With over 120 residents still occupying the property, the damage spanned living spaces and laundry rooms, requiring urgent remediation. The holiday season and the scope of work—initially expected to involve only 60 units—added layers of complexity to the project.
ATI was called upon to provide emergency remediation services immediately after the storm. The extensive damage required water extraction, mold remediation, selective demolition, and detailed cleaning, followed by reconstruction. The project demanded efficient coordination to minimize disruption for residents and ensure safety throughout the process.
The Situation
ATI mobilized within hours of receiving the call, deploying a 100-person team working in shifts to perform critical water extraction and damage mitigation. Key strategies included:
- Rapid Response and Planning: Crews of 2–4 workers per unit were assigned, and a barcoding system was implemented to track equipment and ensure cost transparency.
- Resident Coordination: Daily updates and direct communication with residents ensured their needs were addressed. Repairs were scheduled strategically to minimize inconvenience.
- Efficient Execution: Crews worked 10–12-hour shifts to stay ahead of the aggressive timeline, while project managers provided consistent oversight to keep operations running smoothly and safely.
The Solution
Despite the challenges, ATI completed the remediation and reconstruction project within a four-week timeline. The results were transformative for the property:
- On Time and Within Budget: The $1 million project was delivered as planned, enabling the sale of the building to proceed uninterrupted.
- Safety First: No OSHA violations occurred, underscoring ATI’s commitment to a safe working environment.
- High Resident Satisfaction: Clear communication and expert project management earned positive feedback from residents.
Conclusion
ATI’s expertise in disaster recovery and reconstruction was crucial in restoring Trailpoint at Woodlands. By minimizing disruption for residents and exceeding client expectations, ATI reaffirmed its role as a trusted partner in multifamily property restoration.